Delivery Terms:
Cost: Delivery is charged according to the rates of "Nova Poshta." The cost is calculated automatically when placing your order. You can also check it on the carrier’s official website.
Delivery Time: It usually takes 1-3 days, but it depends on the route and "Nova Poshta." You can track your package using the tracking number on their website.
Order Preparation: We prepare your order within 1-5 business days. If you need something urgently, choose products from the “In Stock” category, and we can ship them the same day.
Shipping Payment: You’ll pay for shipping upon receiving the package, according to "Nova Poshta" rates. Shipping costs are not included in the order total.
Important Info: We can’t control potential delays from the carrier, so it’s a good idea to plan your order in advance, especially before holidays or sales.
Payment
We work on a prepayment basis, and you can choose the payment method that works best for you on the website. If you have any questions or want to discuss other options, feel free to reach out, and we’ll find a solution together.
Returns
Each bath bomb is handmade with special attention to detail, so we closely monitor the quality of every product. If you receive an item with a clear defect or damage, we’ll do our best to resolve the situation. Please note that "Nova Poshta" is responsible for the integrity of the delivery, as they handle packaging and shipping. In case of damage during transit, we’ll file a claim with the carrier to seek compensation. Returns are accepted within 14 days of receiving the item, but only in cases of manufacturing defects or damage caused by the carrier. Keep in mind that each product is unique, so slight variations in color or details are due to the handmade process.
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Refunds are made in accordance with the Law «On consumer protection»
Hello, I'm Olya, the founder of Cometics.
Every bath bomb I create carries a part of my soul. I started this journey with the desire to make something of my own, something special, and today my bath bombs already have their own unique story.
What matters to me? Quality and care for each customer. I oversee the entire process: from selecting the ingredients to the moment your bath bombs leave the workshop. All products are completely safe for the skin, and even the vibrant colors won’t leave stains in the bathtub. Each product is handmade, so no two bath bombs are the same. I always strive to give you more than you expect.
My goal is not just to make a product, but to create something truly special for you. Every customer is important to me, so I always try to stay in touch and quickly resolve any issues.
Reliable packaging is a whole separate topic. I understand how important it is for the product to arrive intact, which is why I only work with trusted carriers. If something goes wrong during delivery, we’ll sort it out together with the carrier, but I always do everything I can to prevent that from happening.
Thank you for trusting me, and I promise to continue delighting you with new exciting ideas and bath bombs!
Orders on the website are accepted 24/7.
Shipping is done within 1-2 days if the products are in stock.
The production time for custom bath bombs is 1 to 5 days.
If you have any questions, suggestions, or would like to discuss a custom order, feel free to reach out – I'm always available!
Thank you for choosing Cometics!